Te37 Responsible Gaming — Self-Control & User Wellbeing
Te37 believes that online entertainment should be enjoyed in a healthy and balanced way. This page provides practical guidance, self-control tools, and support information to help Malaysian users stay in control.
Te37's commitment to responsible gaming
Te37 takes a serious approach to ensuring every user can enjoy the platform as fun, stress-free entertainment without it having a negative impact on their lives. We believe online gaming should remain an enjoyable activity — not a source of stress or financial hardship.
As a responsible platform, te37 provides a range of tools and mechanisms that allow users to manage their own gaming patterns. We also encourage users to stay aware of their personal limits and respect the decisions of those who choose to take a break or stop playing altogether.
The core principle we stand by is this: entertainment must remain a free and conscious choice, not a compulsion or an urge you can't resist. If you find that gaming is starting to interfere with your daily routine, relationships, or finances, that's a clear signal to take action immediately.
How to recognise risky gambling behaviour?
It is important for every user to honestly and regularly assess their gaming habits. Some warning signs to watch out for:
- Playing longer or spending more than originally planned
- Using money meant for daily necessities such as rent, food, or bills to play
- Feeling restless, irritable, or uneasy when unable to play
- Trying to win back money already lost by continuing to play — this behaviour is known as "chasing losses"
- Lying to family members or friends about how much time or money has been spent on gaming
- Neglecting work, family, or social responsibilities because of gaming
- Borrowing money or selling assets to fund gaming
If you identify two or more of the above signs in yourself, it is strongly recommended that you take immediate steps as outlined in the next section.
How to set effective time and budget limits
One of the most effective ways to stay in control is to set your limits before you start playing. te37 encourages all users to practise the following:
Daily and monthly budget limits
Set a maximum amount in MYR (RM) that you're comfortable spending on entertainment each week or month, and stick to that limit without exception. Treat money set aside for gaming like any other entertainment expense — once the limit is reached, stop.
Session time limit
Decide how long you'll play before starting a session. Use your phone's timer as a reminder. Take regular breaks to rest your eyes and clear your mind — avoid playing for hours on end without stopping.
Don't play when you're emotional
Avoid playing when you're feeling stressed, sad, angry, or under financial pressure. Decisions made in an emotionally unstable state often lead to regret. Wait until you feel calm and clear-headed before playing.
Self-control tools available in your te37 account
Te37 provides built-in self-control tools directly within your account to help you manage your gaming habits more effectively:
You can set daily, weekly, or monthly deposit limits in your account settings. Once a limit is set, the system will automatically block any deposits that exceed that limit within the specified period.
If you need a break from the platform for a set period — whether for a few days or a few weeks — you can activate a cooling-off period through your account settings or by contacting our support team. During this period, login access will be restricted.
For users who wish to stop playing permanently or for an extended period, a self-exclusion request can be submitted through the te37 support team. Once approved, your account will be suspended and access will not be permitted until the specified period has ended.
Your full history of deposits, withdrawals, and gaming activity is available in your account at any time. We encourage users to review this history regularly as a way to assess their own spending patterns.
Protection of minors
Te37 takes the protection of children and minors very seriously. This platform is strictly for individuals aged 18 and above. Some of the measures we have in place include:
- Age verification process during account registration
- The system detects and flags accounts suspected of belonging to underage individuals
- Accounts confirmed to belong to underage individuals will be terminated immediately
- Parents and guardians are encouraged to use parental control software on devices shared with children
If you suspect that a child or underage individual is using the te37 platform, please contact our support team immediately at [email protected].
Life balance and accessing professional support
Online gaming is just one of many ways to enjoy your leisure time. te37 encourages users to maintain a healthy balance between gaming and other life activities such as exercising, spending time with family and friends, pursuing other hobbies, and taking care of your physical and mental wellbeing.
If you or someone you know is struggling with a gambling-related problem, please don't wait — professional help is available, and taking that first step is a sign of strength, not weakness.
For any enquiries related to self-control, or if you'd like to activate any of the control features mentioned above, please contact the te37 support team:
Our team is ready to assist you with respect and without any judgement. You can also refer to the FAQ for more information.
On This Page
- 1.Responsible Gaming Commitment
- 2.Signs of Risky Behaviour
- 3.Setting Time & Budget Limits
- 4.Self-Control Tools in Account
- 5.Minor Protection
- 6.Life Balance & Assistance
Ask Yourself Now
Answer the following questions honestly:
- Am I playing beyond my set budget?
- Is gaming getting in the way of my daily responsibilities?
- Am I trying to chase my losses?
- Are my loved ones concerned about my gaming habits?
Five healthy gaming habits for te37 users
These simple habits can help you stay in control and enjoy the platform in a responsible way.
Set your time and spending limits before logging in. Write them down if needed — it helps keep you accountable.
Think of gaming as entertainment, not a source of income. If you find yourself playing just to make money, consider taking a break.
Take a break every 30–45 minutes. Get up, drink some water, do a light stretch. Breaks aren't just good for your health — they also help you make better decisions.
Make sure gaming doesn't replace time with family and friends. Healthy relationships are your best safety net through any of life's challenges.
Don't let gaming cut into your sleep, meals, or work. Keeping a consistent routine helps you stay balanced and less likely to lose track of time while playing.
Asking for help is a sign of courage. If you or someone you care about needs support, reach out to the te37 team or seek assistance from a qualified professional.
Have a question or need help with account controls?
The te37 support team is ready to help you activate deposit limits, cooling-off periods, or self-exclusion. You can also check our FAQ for further guidance on the platform.