Te37 Privacy Policy — User Data Protection

Information we collect from users

Te37 collects the personal information necessary to provide a secure, complete, and fully functional platform service. This information is gathered during the registration process, throughout platform use, and via user interactions with platform features.

User account information

During registration, we collect your username, email address, encrypted password, date of birth, and phone number. This information is required to verify user identity, keep accounts secure, and meet the platform's compliance requirements.

Device and browser information

Te37 automatically records technical information such as device type, operating system, browser type, IP address, screen resolution, and time zone. This data is used to optimise platform performance and detect suspicious activity.

Payment and transaction information

To process deposits and withdrawals in MYR (RM), we record transaction details including the payment method used, transaction amount, time and date, and transaction status. te37 does not store credit card information or users' full banking details — all sensitive payment data is handled by approved third-party payment processors.

Platform usage data

We also collect data on how users interact with the platform — including pages visited, games played, session duration, clicks, and in-account actions. This data helps us continuously improve the overall user experience.

How is this information used?

All information collected by te37 is used for legitimate purposes directly related to the provision of platform services. We do not use user data for unrelated purposes without explicit consent.

The primary purposes for which we use your information are as follows:

• Processing account registrations and verifying user identity
• Securely processing MYR deposits and withdrawals
• Providing effective customer support when needed
• Sending account-related notifications, transaction updates and important announcements
• Detecting and preventing fraud, money laundering, and platform abuse
• Complying with applicable legal and regulatory requirements
• Improving platform features and user experience based on aggregated usage data

Te37 does not sell, rent, or commercialise users' personal data to any third party for marketing purposes.

Cookies and tracking technologies

The te37 platform uses cookies and similar tracking technologies to enhance the user experience, maintain secure login sessions and analyse platform usage patterns in aggregate.

Types of cookies we use:

• Session cookies: Used to maintain a user's login session and prevent unnecessary repeated logins. This cookie is automatically deleted when the browser is closed.
• Preference cookies: Saving language settings, time zone, and display preferences for a consistent user experience.
• Analytics cookies: Anonymously records platform usage data to help us understand which areas of the platform are most frequently used and identify areas for improvement.
• Security cookies: Helping detect suspicious activity and protecting user accounts from unauthorised access.

Users can manage or delete cookies through their browser settings. However, disabling session cookies may affect platform functionality, particularly login features and account security.

Data storage and security measures

Te37 stores user data on infrastructure secured with SSL encryption and industry-standard security protocols. Access to user data is restricted to staff who require it to carry out their roles.

Key security measures we have in place:

• Data encryption in transit (SSL/TLS) and at rest
• 24-hour system monitoring to detect unauthorised access
• Passwords are stored in a hashed format that cannot be decrypted
• Regular security audits to identify and address system vulnerabilities

User data is retained for the duration of the active account and for any period required by law following account closure. After that period, data will be securely deleted from our systems.

Sharing information with third parties

Te37 does not share users' personal information with third parties except in the following situations: when required to process payments through approved processors, when mandated by law or court order, or when the user has given explicit consent. Any third party that receives user data is required to uphold privacy standards equivalent to our own.